Privacy Policy

Last updated: July 9, 2026

This Privacy Policy describes how RiskNeural (RiskNeural Analytics Limited) collects, uses, and protects your personal information. We are committed to safeguarding your privacy and ensuring transparent data practices throughout your interaction with our platform and services.

Who We Are

We operate a specialized educational platform focused on neural network applications in risk assessment and deep learning methodologies for Vancouver monetary risk evaluation. As the data controller, we determine how and why your personal data is processed. Our organization is registered in Canada and operates in compliance with applicable privacy legislation.

Information We Collect

We collect various types of information to provide and improve our services:

Registration Information: Name, email address, and account credentials when you create an account
Course Data: Enrollment details, assessment submissions, and learning progress within our platform
Usage Data: Pages visited, time spent on content, interaction patterns, and device information
Communication Data: Messages sent through contact forms or support channels
Cookie Data: Information from cookies and similar tracking technologies
Analytics Data: Aggregated information about how users interact with our platform

Legal Basis for Processing

We process your personal data based on the following legal foundations: your explicit consent when you register or provide information voluntarily; our legitimate interests in operating, improving, and securing our services; compliance with legal obligations; and performance of our contractual obligations to provide educational services. For certain processing activities, such as marketing communications, we rely on your prior consent. You may withdraw consent at any time without affecting the lawfulness of prior processing.

How We Use Your Information

Your information enables us to deliver and enhance our services:

Providing access to course materials and educational content
Processing course enrollments and managing your learning experience
Evaluating assessments and providing feedback on your progress
Responding to inquiries and providing customer support
Improving our platform features, content, and user experience
Conducting analytics to understand usage patterns and optimize performance
Sending administrative notifications about your account or services
Complying with legal obligations and protecting our rights

Data Retention

We maintain your personal data for specific periods based on the purpose of collection and legal requirements:

Account and Registration Data: Retained for the duration of your account and up to 24 months after account closure
Course Enrollment and Assessment Data: Retained for 36 months from course completion to support transcript requests and credential verification
Contact Form Messages: Retained for up to 24 months after your last interaction
Analytics and Cookie Data: Retained for up to 13 months unless a shorter retention period is specified by the analytics provider
Server Logs and Access Data: Retained for up to 12 months for security and operational purposes
Email Communications: Retained for up to 12 months unless required for compliance purposes

After these periods, data is securely deleted or anonymized unless longer retention is required by applicable law.

Your Rights

You have the following rights regarding your personal data:

Right of Access: Request a copy of your personal data and information about how we process it
Right to Correction: Request correction of inaccurate or incomplete information
Right to Deletion: Request erasure of your data, subject to legal and contractual obligations
Right to Restrict Processing: Request limitation on how we use your data in specific circumstances
Right to Data Portability: Receive your data in a structured, commonly-used format and transmit it elsewhere
Right to Withdraw Consent: Withdraw consent for any processing based on your voluntary agreement
Right to Lodge a Complaint: File a complaint with the relevant supervisory authority

To exercise these rights, contact us using the information provided in the Contact Us section below.

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience and collect analytical information. Cookies are small text files stored on your device that help us remember your preferences and track usage patterns. We use essential cookies for platform functionality, analytical cookies to understand user behavior, and preference cookies to remember your settings. You can control cookie settings through your browser, though disabling certain cookies may impact platform functionality. For detailed information about our cookie practices, please refer to our Cookie Policy.

Data Security

We implement comprehensive technical and organizational measures to protect your personal data from unauthorized access, alteration, and loss. These measures include encryption of data in transit and at rest, secure server infrastructure, regular security assessments, and restricted access controls. However, no security measure is completely impenetrable, and we cannot guarantee absolute security. We encourage you to maintain strong passwords and report any suspicious activity immediately.

Supervisory Authority

If you believe we have violated your privacy rights or wish to lodge a formal complaint, you have the right to contact the Office of the Privacy Commissioner of Canada (OPC), which is the federal data protection authority responsible for overseeing privacy compliance in Canada. You may also file a complaint with provincial privacy authorities if applicable to your jurisdiction.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by updating the "Last updated" date and, where appropriate, by sending you a notification email. Your continued use of our services following such changes constitutes your acceptance of the updated policy. We encourage you to review this policy regularly to stay informed about how we protect your information.

Contact Us

If you have questions about this Privacy Policy, concerns about our data practices, or wish to exercise any of your privacy rights, please contact us:

Email: [email protected]

Phone: +1 604 738 5921

Address: 1247 West Pender Street, Vancouver, V6E 2V6, Canada

We aim to respond to all inquiries and privacy requests within 30 days of receipt. If we cannot fully address your request within this timeframe, we will provide a timeline for resolution.